How to access the control panel on Contabo

beginner 8 min read Updated 2026-03-13

Quick Answer

Access Contabo's original Customer Control Panel at https://my.contabo.com using credentials from your 'Your login data!' email; set up separate credentials for new.contabo.com via the original panel. Secure your account with password change and 2FA immediately after login. Common issues like forgotten passwords or inactive subscriptions are fixed via reset links or renewing service.

Prerequisites

Active Contabo subscription
Email address with 'Your login data!' welcome email
Access to email inbox for resets
Stable web browser

Step-by-Step Instructions

Navigate to original login page

Open your web browser and go to https://my.contabo.com, the original Customer Control Panel interface for managing Contabo products, servers, and billing.

Enter login credentials

Use the email address and password from the “Your login data!” email received after your first order. Note that my.contabo.com and new.contabo.com have separate login credentials; do not interchange them.

If no active subscription, access is denied—renew or place a new order first.

Complete login and secure account

Click the login button to access the dashboard. Immediately go to Customer details (via top navigation or profile menu), change your password, and enable 2-factor authentication (2FA) for security.

Always save credentials securely in a password manager.

Explore dashboard and server controls

From the main dashboard, use the 'Servers & Hosting' drop-down to select VPS control, VDS control, or Server control based on your product. Perform actions like start/stop servers, rescue mode, or snapshots (VPS only).

Locate server details

In Your services page under Servers & Hosting, find your server to note the IP address (e.g., 173.xxx.xxx.xxx), root username (default: root), and any Panel links for cPanel/WHM or Plesk.

Server credentials differ from Customer Control Panel login.

Set up new interface credentials

Still in my.contabo.com, go to Customer details and create login credentials for the new interface—these are also used for the Contabo Help Desk.

Log in to new interface

Go to https://new.contabo.com and log in with the newly set credentials. This updated dashboard offers similar server management features.

Use incognito mode if browser issues occur.

Access pre-installed control panels

In my.contabo.com > Your services, click the Panel link next to your server. Or use direct URL like https://<SERVER_IP>:2087 for cPanel/WHM (port 2087). Use credentials from welcome email; change password on first login.

For Plesk, an Auth-Code from email may be needed.

Connect via SSH for direct management

Use terminal (Linux/Mac) or PuTTY (Windows): run

ssh root@<SERVER_IP>

(e.g., ssh root@173.xxx.xxx.xxx) with root password from email.

Check billing and payments

Navigate to Account > Billing & Payment to view history, balance, invoices, and manage payment methods.

Common Issues & Troubleshooting

"Invalid login" or login rejection on my.contabo.com

Use credentials from “Your login data!” email; reset via 'Please click here if you forgot your password' link. Verify active subscription.

Cannot access new.contabo.com

Set up credentials first via my.contabo.com > Customer details. Use 'Forgot password?' link if needed.

No access due to inactive subscription

Renew subscription or place new order to regain entry.

2FA or browser issues

Disable/re-enable 2FA in Customer details; try incognito mode or different browser.

Server connection fails post-login

Check server status for outages; use 'I can't connect' guide in Help Desk.

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