How to set up meeting scheduler on HubSpot
HubSpot's meeting scheduler allows you to create booking links that prospects can use to schedule meetings directly on your calendar. You can set up multiple meeting types, define availability windows, and customize booking pages through the Meetings tool in your HubSpot account.
Prerequisites
- Active HubSpot account with Marketing Hub or Sales Hub
- Calendar integration (Google Calendar, Outlook, or Office 365)
- Administrative or user permissions to create meetings links
- Defined meeting types and availability preferences
Step-by-Step Instructions
Access the Meetings Tool
Connect Your Calendar
After connection, go to Settings > Integrations > Connected apps to verify the calendar integration is active.
Create Your First Meeting Link
Choose the Meeting location - options include Zoom, Microsoft Teams, Google Meet, phone call, or in-person with a custom location.
Configure Availability Settings
Configure Scheduling restrictions such as minimum notice required (e.g., 2 hours) and how far in advance people can book (e.g., 60 days). You can also set Daily limits to cap the number of meetings per day.
Customize the Booking Page
In Booking form settings, choose which fields prospects must fill out (name, email, company, phone, etc.). Enable Qualifying questions if you want to gather specific information before the meeting.
Set Up Notifications and Reminders
Customize the email templates by clicking Edit template for each notification type. Include relevant meeting details, preparation instructions, and your contact information.
Configure Advanced Options
Set Meeting outcomes if you want to track meeting results, and configure Pipeline and deal settings if meetings should create deals in your sales pipeline.
Publish and Share Your Meeting Link
iframe code, or share the direct link via email, social media, or other channels.Access your meeting link anytime by going to Meetings > Meeting links in your HubSpot account.
Common Issues & Troubleshooting
Calendar events not syncing properly
Go to Settings > Integrations > Connected apps and reconnect your calendar. Clear your browser cache and ensure you have the correct permissions set in your calendar provider's settings.
Meeting links showing 'No availability' message
Check your availability settings in the meeting configuration. Ensure you have set appropriate time windows and that your buffer time and scheduling restrictions aren't too restrictive. Verify your calendar isn't fully booked during your available hours.
Confirmation emails not being sent
Verify your email notifications are enabled in the Notifications tab of your meeting settings. Check your HubSpot email deliverability settings and ensure the prospect's email address is valid and not marked as a hard bounce.
Double bookings occurring despite calendar sync
Ensure your calendar integration has full read/write permissions. Check if you have multiple calendars and verify HubSpot is monitoring the correct one. Allow 10-15 minutes for calendar sync updates to prevent timing conflicts.