How to integrate third party apps on Intercom

intermediate 8 min read Updated 2026-03-18

Quick Answer

To integrate third-party apps on Intercom, navigate to Settings > App Store, browse or search for your desired app, click Install, and follow the authentication process. Most integrations require you to authorize data sharing between Intercom and the third-party service.

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Prerequisites

Admin or Owner permissions in Intercom
Active Intercom workspace
Access to the third-party app you want to integrate
Basic understanding of app permissions and data sharing

Step-by-Step Instructions

Access the Intercom App Store

Log into your Intercom workspace and click the Settings gear icon in the bottom left corner. From the settings menu, select App Store to view all available integrations and third-party applications.

You can also access the App Store directly from the main navigation by clicking the Apps icon if it's visible in your workspace.

Find your desired integration

Browse through the featured apps or use the search bar at the top to find your specific third-party app. You can filter apps by category using the dropdown menu, such as Analytics, CRM, or Marketing. Click on the app tile to view its details and features.

Popular integrations include Slack, Salesforce, HubSpot, Zapier, and Google Analytics.

Review app details and permissions

On the app's detail page, review the description, features, and required permissions. Pay attention to what data the app will access from your Intercom workspace, such as conversations, user data, or team member information. Click the Install button when ready to proceed.

Some apps may have different pricing tiers or require additional subscriptions beyond your Intercom plan.

Authorize the integration

You'll be redirected to the third-party app's authorization page. Log in to your account for that service and grant the necessary permissions. The app will request access to specific Intercom data - review these permissions carefully before clicking Authorize or Allow Access.

Configure integration settings

After authorization, you'll return to Intercom where you can configure the integration settings. This may include selecting which conversations to sync, setting up triggers, or mapping data fields between the two platforms. Complete the setup by clicking Save Settings or Finish Setup.

Take time to configure settings properly as this determines how data flows between your apps.

Test the integration

Perform a test action to ensure the integration is working correctly. This might involve sending a test message, creating a sample contact, or triggering a workflow. Check both Intercom and the third-party app to verify data is syncing as expected.

Most integrations provide test buttons or sample actions you can use to verify connectivity.

Manage installed apps

Return to Settings > App Store and click the Installed tab to view all your active integrations. From here, you can modify settings, disable, or uninstall apps by clicking on them and selecting the appropriate action.

Regularly review your installed apps to ensure they're still needed and properly configured.

Common Issues & Troubleshooting

Integration fails during authorization

Ensure you're logged into the correct account for the third-party service and that your account has sufficient permissions. Clear your browser cache and cookies, then try the authorization process again.

App not appearing in the App Store

Check if your Intercom plan supports the specific integration you're looking for. Some apps are only available on certain pricing tiers. Contact the app developer directly if it should be available for your plan.

Data not syncing between apps

Verify the integration settings are configured correctly and that required fields are mapped properly. Check if there are any rate limits or API restrictions. Go to Settings > App Store > Installed and reconnect the integration if needed.

Cannot uninstall or disable an app

Ensure you have admin permissions in your Intercom workspace. Some integrations may require you to revoke access from the third-party app's settings first before fully removing it from Intercom.

Prices mentioned in this guide are pulled from current plan data and may change. Always verify on the official Intercom website before purchasing.

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