How to create checkout page on Kajabi

beginner 8 min read Updated 2026-03-18

Quick Answer

Creating a checkout page on Kajabi involves navigating to your product settings, enabling the checkout page feature, and customizing the design and fields. You can then publish and share the checkout URL with customers to process payments directly.

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Prerequisites

Active Kajabi account
Product or offer already created
Payment processor connected
Basic understanding of Kajabi dashboard

Step-by-Step Instructions

Access Your Product Settings

Log into your Kajabi dashboard and navigate to Products from the main menu. Select the product or offer you want to create a checkout page for by clicking on its name. Once inside the product, click on the Checkout tab in the left sidebar menu.

Make sure your product has at least one offer configured before proceeding to checkout setup.

Enable Checkout Page

In the Checkout section, locate the Checkout Page toggle switch and turn it ON. This will activate the checkout functionality for your product. You'll see additional options appear below once enabled, including customization settings and URL configuration.

Configure Checkout Settings

Click on Checkout Settings to configure your page options. Set your Checkout URL by entering a custom slug in the URL field. Configure Payment Options by selecting accepted payment methods (credit cards, PayPal, etc.). Enable or disable features like Order Bumps, Upsells, and Coupon Codes as needed.

Keep your checkout URL simple and memorable for easy sharing with customers.

Customize Checkout Design

Click on Design to customize the appearance of your checkout page. Choose from available Templates or start with a blank design. Customize colors, fonts, and layout using the visual editor. Add your Logo by uploading an image file. Configure the Header and Footer sections with your branding elements.

Match your checkout page design to your main website for consistent branding and increased trust.

Set Up Form Fields

Navigate to the Form Fields section to configure what information you collect from customers. Add or remove fields such as Name, Email, Phone, and Address. Mark required fields by toggling the Required switch for each field. Organize fields by dragging them into your preferred order.

Only collect essential information to reduce checkout abandonment - too many fields can deter customers.

Configure Thank You Page

Click on Thank You Page to set up the post-purchase experience. Choose between Default Thank You Page or Custom Redirect URL. If using the default page, customize the message, add download links, or include next steps. For custom redirects, enter the full URL where customers should be sent after purchase.

Use the thank you page to deliver immediate value, such as login credentials or bonus materials.

Test Your Checkout

Before going live, click Preview to see how your checkout page looks to customers. Use Kajabi's Test Mode by enabling it in your payment settings and making a test purchase with test credit card numbers. Verify that all form fields work correctly, payment processing completes, and the thank you page displays properly.

Test the entire customer journey including email confirmations and product delivery.

Publish and Share

Once testing is complete, click Save to finalize your checkout page settings. Copy your Checkout URL from the settings page. Share this URL through your marketing channels, embed it on your website, or link to it from emails and social media. Monitor your checkout analytics in the Analytics section to track conversions.

Create multiple checkout pages for different traffic sources to track which marketing channels perform best.

Common Issues & Troubleshooting

Checkout page not loading or showing 404 error

Verify that the Checkout Page toggle is enabled and your Product Status is set to Published. Check that your checkout URL doesn't contain special characters or spaces. Clear your browser cache and try accessing the page in an incognito window.

Payment processing fails during checkout

Ensure your Payment Processor is properly connected in Settings > Payments. Verify that your Stripe or PayPal account is active and not restricted. Check if you're in Test Mode and using valid test payment credentials, or switch to live mode for real transactions.

Customers not receiving confirmation emails

Go to Settings > Email and verify your email settings are configured correctly. Check that Purchase Confirmation emails are enabled for your product. Ask customers to check their spam folders, and consider setting up Custom Email Domain for better deliverability.

Checkout page design not displaying correctly

Clear your browser cache and refresh the page. Check if custom CSS code is conflicting with the design by temporarily removing it. Ensure uploaded images are under 5MB and in supported formats (JPG, PNG, GIF). Try switching to a different template to isolate design issues.

Prices mentioned in this guide are pulled from current plan data and may change. Always verify on the official Kajabi website before purchasing.

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