Standard
$25 /mo
Save ~20% with annual billing
What's included:
- Shared inbox
- Knowledge base
- Basic reporting
- Email support
HS
Help Scout Pricing & Plans 2026
Complete pricing breakdown for Help Scout. Compare plans, features, and find the best value.
Starting from $25 /month
Try Help Scout Quick Answer
How much does Help Scout cost in 2026?
Help Scout starts at $25/month for the Standard plan. 3 plans available.
Free Tier No
Starting Price $25/mo
Plans 3 tiers
Billing Monthly/Annual
Starting Price $25/mo
Plans Available 3 plans
Annual Discount Save 20%
Best For Small to mid-sized remote teams handling email-based customer support
💰 Prices last verified: March 9, 2026
Help Scout Plans & Pricing
Plus
$45 /mo
Save ~20% with annual billing
What's included:
- Everything in Standard
- Advanced reporting
- Custom fields
- Live chat
Pro
$75 /mo
Save ~20% with annual billing
What's included:
- Everything in Plus
- Phone support
- Advanced integrations
- Team performance reports
Prices shown are for monthly billing. Annual plans typically offer 10-20% savings.
How Help Scout Pricing Compares
| Tool | Starting Price | Free Tier | Best For | |
|---|---|---|---|---|
| HS Help Scout Current | $25/mo | Small to mid-sized remote teams handling email-based customer support | ||
| F Freshdesk | Free | Small businesses | Compare | |
| I Intercom | $29/mo | SaaS | Compare | |
| Z Zendesk | $19/mo | SaaS companies | Compare | |
| Cr Crisp | Free | SaaS companies needing automated technical support | Compare | |
| Ti Tidio | Free | E-commerce stores needing live chat and order management | Compare |
Features by Plan
| Feature | Standard | Plus | Pro |
|---|---|---|---|
| Shared email inbox Team collaboration on customer support | |||
| Live chat integration | |||
| Phone system integration | |||
| CRM integration | |||
| Email marketing tool integration | |||
| Knowledge base (Docs) Self-service documentation | |||
| Advanced reporting Performance insights and analytics | |||
| 50+ integrations | |||
| Robust API Custom workflows and integrations | |||
| Organizational tools For customer service representatives | |||
| Multi-channel support | |||
| Team collaboration features |
Help Scout Pros & Cons
Great Value If You Need
- Operates intuitively like email, easing team adoption
- Supports large teams with collaborative inbox features
- Includes integrated knowledge base for self-service
- Strong reporting capabilities for performance insights
Consider Alternatives If
- Knowledge base export limited to API (requires programming)
- No native phone support built-in (relies on integrations)
- Lacks detailed pricing transparency
- Primarily email-focused, less ideal for high-volume chat-only workflows
Our Verdict
Help Scout offers solid value for its feature set. It's best suited for Small to mid-sized remote teams handling email-based customer support and Startups and growing businesses needing quick-setup helpdesk. Starting at $25/mo, it's accessible for most budgets.
Our Rating 4.3/5
Help Scout Pricing FAQ
How much does Help Scout cost in 2026?
Help Scout costs $25/month for the Standard plan. 3 plans available ranging up to $75/month.
Does Help Scout have a free plan or free tier?
No, Help Scout doesn't offer a permanent free plan. Pricing starts at $25/month for the Standard plan. However, they may offer a free trial period.
What are the limits of Help Scout's cheapest plan?
The Standard plan ($25/mo) includes: Shared inbox; Knowledge base; Basic reporting; Email support. Higher tiers add more advanced features.
Is Help Scout worth it for small teams and personal use?
Help Scout is positioned as a premium option at $25/mo. Best for: Small to mid-sized remote teams handling email-based customer support and Startups and growing businesses needing quick-setup helpdesk. Rated 4.3/5.
Help Scout vs Freshdesk pricing — which is cheaper?
Help Scout starts at $25/mo vs Freshdesk at Free. Freshdesk is cheaper. Compare features side-by-side to decide.
Does Help Scout offer discounts for annual billing?
Yes, most helpdesk tools including Help Scout offer 10-20% discounts when you pay annually instead of monthly. This can save you approximately $60 per year depending on your plan.