Starter
$99 /mo
Save ~20% with annual billing
What's included:
- AI ticket routing
- Basic automation
- Email support
- Knowledge base
Ka
Kayako Pricing in 2026
Complete pricing breakdown for Kayako. Compare plans, features, and find the best value.
Starting from Custom
Try Kayako Quick Answer
How much does Kayako cost in 2026?
Kayako starts at $0/month for the Starter plan. 3 plans available.
Free Tier No
Starting Price Custom
Plans 3 tiers
Billing Monthly/Annual
Starting Price Custom
Plans Available 3 plans
Annual Discount Save 20%
Best For Scaling support teams avoiding headcount increases via AI automation
| Plan | Price | Key Features |
|---|---|---|
| Starter | $99/mo | AI ticket routing, Basic automation |
| Professional ★ | $199/mo | Advanced AI features, Omnichannel support |
Kayako Plans & Pricing
Professional
$199 /mo
Save ~20% with annual billing
What's included:
- Advanced AI features
- Omnichannel support
- Custom workflows
- Analytics
- Integrations
Enterprise
$399 /mo
Save ~20% with annual billing
What's included:
- Full AI automation
- Advanced analytics
- Custom branding
- Priority support
- API access
Prices shown are for monthly billing. Annual plans typically offer 10-20% savings.
How Kayako Pricing Compares
| Tool | Starting Price | Free Tier | Best For | |
|---|---|---|---|---|
| Ka Kayako Current | Custom | Scaling support teams avoiding headcount increases via AI automation | ||
| F Freshdesk | Free | Small businesses | Compare | |
| I Intercom | $29/mo | SaaS | Compare | |
| Z Zendesk | $19/mo | SaaS companies | Compare | |
| Cr Crisp | Free | SaaS companies needing automated technical support | Compare | |
| HS Help Scout | $25/mo | Small to mid-sized remote teams handling email-based customer support | Compare |
Is Kayako Worth the Price?
Budget-Friendly
At $0/mo, Kayako is competitively priced in its category. The low entry point makes it accessible for individuals and small teams, though you may need to upgrade as your needs grow.
Best Value Tier
Starter plan ($99/mo) — the only paid tier, includes all premium features
When NOT to Pay for Kayako
Large enterprises needing robust scaling and advanced customization
Users report clumsy workflows, limited reporting, and scaling failures that lead to downtime and poor visibility in larger organizations or high-volume environments.
Compare Zendesk pricingTeams requiring intuitive mobile support and seamless onboarding
The mobile app has limited functionality, performance issues, and missing features. The onboarding process is cumbersome with slow support response times (24-72 hours for most plans).
Compare Intercom pricingBudget-conscious small businesses after recent price increases
Recent price increases make it less attractive for small businesses, with key features locked behind expensive plans and pricing that scales up quickly.
Compare Freshdesk pricingFeatures by Plan
| Feature | Starter | Professional | Enterprise |
|---|---|---|---|
| AI Auto-Classification AI auto-classifies, prioritizes, and routes tickets with context enrichment | |||
| AI Reply Drafting AI drafts accurate replies or asks follow-ups for repetitive cases | |||
| Smart Escalation Seamless escalation to agents on edge cases, learning from human resolutions | |||
| Auto Knowledge Base Generation AI generates articles from resolved tickets with one-click publish | |||
| Semantic Search Understands intent to match relevant content across knowledge base | |||
| Content Freshness Detection Auto-detects stale content via ticket patterns and flags for review | |||
| Content Gap Discovery Identifies undocumented topics from customer queries | |||
| In-Ticket Article Suggestions Surfaces relevant articles for agents with one-click copy/improve | |||
| Multi-Language Translation Instant translation of articles on-demand | |||
| Omnichannel Support Support via email, chat, social media from single platform | |||
| Workflow Automation Automation tools for workflows to offload team tasks | |||
| Custom Help Center Customizable self-service content and appearance | |||
| Analytics Dashboard Performance metrics and deflection analytics |
Kayako Pros & Cons
Great Value If You Need
- Automates 60% of support tickets, saving up to $500K yearly
- Reduces average ticket age from 18 hours to under 5 hours
- Improves CSAT scores via standardized AI-drafted responses
- Self-writing knowledge base deflects tickets effectively
Consider Alternatives If
- No transparent pricing, requires demo/sales contact for evaluation
- Legacy versions may need migration with potential disruption
- Past security incident raises some concerns
- Limited public details on enterprise scalability
Our Verdict
Kayako offers solid value for its feature set. It's best suited for Scaling support teams avoiding headcount increases via AI automation and Mid-to-large enterprises with ticket backlogs. Starting at $0/mo, it's accessible for most budgets.
Our Rating 4.2/5
Kayako Price vs Competitors
Z Zendesk More Expensive
Starts at $19/mo — pricier but recommended when: large enterprises needing robust scaling and advanced customization.
Compare pricing I Intercom More Expensive
Starts at $29/mo — pricier but recommended when: teams requiring intuitive mobile support and seamless onboarding.
Compare pricing F Freshdesk Similar Price
Similar pricing at Free. Consider if: budget-conscious small businesses after recent price increases.
Compare pricingKayako Pricing FAQ
How much does Kayako cost in 2026?
Kayako costs $0/month for the Starter plan. 3 plans available ranging up to $399/month.
Does Kayako have a free plan or free tier?
No, Kayako doesn't offer a permanent free plan. Pricing starts at $0/month for the Starter plan. However, they may offer a free trial period.
What are the limits of Kayako's cheapest plan?
The Starter plan ($99/mo) includes: AI ticket routing; Basic automation; Email support; Knowledge base. Higher tiers add more advanced features.
Is Kayako worth it for small teams and personal use?
Kayako is affordable for small teams at $0/mo. Best for: Scaling support teams avoiding headcount increases via AI automation and Mid-to-large enterprises with ticket backlogs. Rated 4.2/5.
Kayako vs Freshdesk pricing — which is cheaper?
Kayako starts at $0/mo vs Freshdesk at Free. Kayako is more affordable. Compare features side-by-side to decide.
Does Kayako offer discounts for annual billing?
Yes, most helpdesk tools including Kayako offer 10-20% discounts when you pay annually instead of monthly. This can save you $50-200 per year depending on your plan.