Free
Free
What's included:
- Live chat widget
- Basic help desk
- Up to 2 users
- Visitor tracking
- Canned responses
Ti
Tidio Pricing in 2026
Complete pricing breakdown for Tidio. Compare plans, features, and find the best value.
Quick Answer
How much does Tidio cost in 2026?
Tidio offers a FREE plan. Paid plans start at $29/month. 4 plans are available with monthly billing.
Free Tier Yes ✓
Starting Price Free
Plans 4 tiers
Billing Monthly/Annual
Starting Price Free
Plans Available 4 plans
Annual Discount Save 20%
Best For E-commerce stores needing live chat and order management
💰 Tidio Cost Calculator
See exactly what you'll pay based on your team size
Most Popular
Starter
$0 /month $0/year
$29/user × 5 users
- AI-powered chatbots
- Email integration
- Shared inbox
Growth
$0 /month $0/year
$59/user × 5 users
- Lyro AI agent
- Advanced automation
- Priority support
Premium
$0 /month $0/year
$332.5/user × 5 users
- Unlimited users
- Advanced AI features
- Custom integrations
Annual billing saves ~20% ($0/year)
For teams of 5, we recommend the Basic plan
| Plan | Price | Key Features |
|---|---|---|
| Free | Free | Live chat widget, Basic help desk |
| Starter ★ | $29/mo | AI-powered chatbots, Email integration |
| Growth | $59/mo | Lyro AI agent, Advanced automation |
| Premium | $332.5/mo | Unlimited users, Advanced AI features |
Tidio Plans & Pricing
Starter
$29 /mo
Save ~20% with annual billing
What's included:
- AI-powered chatbots
- Email integration
- Shared inbox
- Order management
- Unlimited chat history
Growth
$59 /mo
Save ~20% with annual billing
What's included:
- Lyro AI agent
- Advanced automation
- Priority support
- Custom branding
- Advanced analytics
Premium
$332.5 /mo
Save ~20% with annual billing
What's included:
- Unlimited users
- Advanced AI features
- Custom integrations
- Dedicated support
- Enterprise features
Prices shown are for monthly billing. Annual plans typically offer 10-20% savings.
How Tidio Pricing Compares
| Tool | Starting Price | Free Tier | Best For | |
|---|---|---|---|---|
| Ti Tidio Current | Free | E-commerce stores needing live chat and order management | ||
| F Freshdesk | Free | Small businesses | Compare | |
| I Intercom | $29/mo | SaaS | Compare | |
| Z Zendesk | $19/mo | SaaS companies | Compare | |
| Cr Crisp | Free | SaaS companies needing automated technical support | Compare | |
| HS Help Scout | $25/mo | Small to mid-sized remote teams handling email-based customer support | Compare |
Is Tidio Worth the Price?
From $29/mo
Mid-Range
Tidio provides a free tier for getting started, with paid plans from $29/mo. While the jump from free to paid is notable, the additional features justify the cost for growing teams. Consider starting with the free plan to evaluate fit.
Best Value Tier
Free plan — Free tier provides core functionality at no cost
When NOT to Pay for Tidio
Need for scalable team collaboration with more than 10 agents
All self-serve plans cap out at 10 human agents maximum, severely limiting team growth. Users report this restriction makes it unsuitable for larger customer service teams.
Compare Zendesk pricingRequire predictable billing and transparent pricing
Users report being automatically upgraded to expensive plans without permission and facing unexpected charges. The pricing structure requires stacking separate subscriptions for live chat, Lyro AI, and Flows, making monthly bills unpredictable.
Compare Intercom pricingNeed advanced customization and complex automation workflows
Tidio has limited customization options and rigid separation between Lyro AI and rule-based Flows prevents flexible hybrid automation systems. The AI learning is restricted to simple sources like websites or FAQs.
Compare HubSpot pricingLarge enterprise with complex customer service needs
One user noted 'If you're a huge company with complex needs and a bigger budget, LiveChat's depth might be worth it. Tidio is more focused on small to medium businesses.'
Compare Salesforce pricingFeatures by Plan
| Feature | Free | Starter | Growth | Premium |
|---|---|---|---|---|
| Live chat widget Real-time customer communication available on all plans | ||||
| AI-powered chatbots No-code automation paths available on paid plans | ||||
| Lyro AI agent Handles up to 70% of queries autonomously on paid plans | ||||
| Help desk and ticketing Lightweight ticketing from chats/emails with tagging | ||||
| Omnichannel support Email integration available on all plans | ||||
| Visitor tracking Real-time analytics on traffic source, page time, and product views | ||||
| Canned responses Quick replies available on all plans | ||||
| Order management E-commerce order tracking on paid plans | ||||
| Conversational AI agents Complex task automation on paid plans | ||||
| Shared inbox Team collaboration across channels on paid plans | ||||
| Real-time analytics Optimize customer interactions with detailed insights | ||||
| No-code automation flows Create customer journey automation without coding |
Tidio Pros & Cons
Great Value If You Need
- Simple implementation and lightweight design ideal for quick setup
- Strong AI automation reduces support load by up to 67-70%
- Targets micro/small businesses and e-commerce effectively
- Boosts sales and conversions via proactive visitor engagement
Consider Alternatives If
- Lightweight ticketing lacks advanced workflows, SLAs, and multistep routing
- Pricing escalates quickly for unlimited users and AI features
- Primarily suited for SMBs, less scalable for large enterprises
- Limited details on custom parameters for ticket management
Our Verdict
Tidio offers excellent value with its free tier and competitive paid plans. It's best suited for E-commerce stores needing live chat and order management and Micro/small businesses offering 24/7 AI-driven support. Starting at $29/mo, it's accessible for most budgets.
Our Rating 4.3/5
Tidio Price vs Competitors
Z Zendesk More Expensive
Starts at $19/mo — pricier but recommended when: need for scalable team collaboration with more than 10 agents.
Compare pricing I Intercom More Expensive
Starts at $29/mo — pricier but recommended when: require predictable billing and transparent pricing.
Compare pricing H HubSpot Similar Price
Similar pricing at Free. Consider if: need advanced customization and complex automation workflows.
Compare pricing S Salesforce More Expensive
Starts at $25/mo — pricier but recommended when: large enterprise with complex customer service needs.
Compare pricingTidio Pricing FAQ
How much does Tidio cost in 2026?
Tidio offers a FREE plan with Live chat widget. Paid plans start at $29/month.
Does Tidio have a free plan or free tier?
Yes! Tidio offers a free Free plan that includes: Live chat widget, Basic help desk, Up to 2 users. Perfect for e-commerce stores needing live chat and order management.
What are the limits of Tidio's free plan?
The Free plan (Free) includes: Live chat widget; Basic help desk; Up to 2 users; Visitor tracking. Upgrade to paid plans for more features and higher limits.
Is Tidio worth it for small teams and personal use?
Tidio is excellent for small teams thanks to its free tier. Best for: E-commerce stores needing live chat and order management and Micro/small businesses offering 24/7 AI-driven support. Rated 4.3/5.
Tidio vs Freshdesk pricing — which is cheaper?
Tidio starts at Free vs Freshdesk at Free. Freshdesk is cheaper. Compare features side-by-side to decide.
Does Tidio offer discounts for annual billing?
Yes, most helpdesk tools including Tidio offer 10-20% discounts when you pay annually instead of monthly. This can save you approximately $70 per year depending on your plan.